At zongbet, your privacy is not a formality — it is a core operational commitment. This Privacy Policy sets out in clear, plain English exactly what personal data zongbet collects from Pakistani players, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information.
Before you read the full legal text, here is how zongbet approaches player data — the six principles that every data decision at zongbet is measured against.
zongbet collects only the personal data that is strictly necessary to operate your account, process your PKR transactions, verify your identity under KYC requirements, and deliver customer support. We do not collect data speculatively or for purposes we cannot clearly justify.
zongbet does not sell, rent, or trade your personal data to third-party marketers, advertising networks, or data brokers under any circumstances. Your mobile number, CNIC details, and payment information are never monetised as a secondary product.
Every piece of personal data transmitted between your device and the zongbet platform — including login credentials, payment details, and identity documents — is protected by 256-bit SSL/TLS encryption. Data at rest in zongbet's systems is encrypted to the same standard.
Under international data protection standards, you hold genuine rights over your personal data — including the right to access, correct, and in many cases delete it. zongbet has processes in place to honour these rights within the timeframes stated in this policy.
zongbet does not retain your personal data indefinitely. Retention periods are determined by legal obligations — primarily anti-money laundering regulation — and are specified clearly in this policy. Data that has passed its required retention period is deleted or anonymised.
In the unlikely event of a data security incident that affects your personal data, zongbet will notify affected players as quickly as practicable and will take all reasonable steps to contain the breach, assess its scope, and prevent recurrence. We do not conceal security incidents.
zongbet ("we", "us", "our", or "zongbet") is committed to protecting the privacy and personal data of every player who uses the zongbet Platform. This Privacy Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data in accordance with international data protection standards applicable to our operating jurisdiction.
zongbet operates the online betting and casino platform accessible at zongbet.net, serving players across Pakistan including Karachi, Lahore, Faisalabad, Islamabad, and other cities. Given the nature of our services, we are required by applicable gaming regulation and anti-money laundering law to collect and process certain categories of personal data about our registered players. We do so responsibly, transparently, and only to the extent strictly necessary.
This policy applies to all current and former registered players, visitors to the zongbet Platform, and any individual who contacts zongbet's customer support team. It covers personal data collected through the Platform, via email correspondence, through live chat, and through any other channel by which you interact with zongbet.
For the purposes of applicable data protection law, zongbet acts as the data controller in respect of all personal data collected from players using the zongbet Platform. As data controller, zongbet is responsible for determining the purposes for which your personal data is processed and the means by which that processing is carried out.
Where zongbet engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure providers — those parties act as data processors and are bound by contractual obligations to process your data only on zongbet's documented instructions and in compliance with applicable data protection standards.
All enquiries relating to the exercise of your data rights or the handling of your personal data by zongbet should be directed to our support team using the contact details provided in Section 16 of this policy.
zongbet collects the following categories of personal data from players and Platform visitors:
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, photograph | Account registration, KYC/AML compliance, age verification |
| Contact Data | Pakistani mobile number, email address, residential address | Account communication, support, regulatory correspondence |
| Financial Data | JazzCash / EasyPaisa account number, bank name (HBL, UBL, Meezan), card last four digits, transaction history in PKR | Processing deposits and withdrawals, fraud prevention, AML checks |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint | Platform security, duplicate account detection, fraud prevention |
| Usage Data | Pages visited, games played, bet history, session duration, login timestamps | Service improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | CNIC scan (front and back), proof of address document, payment method screenshot | KYC compliance under gaming licensing requirements |
zongbet does not intentionally collect any special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes under applicable gaming regulation.
zongbet collects personal data through the following means:
zongbet processes your personal data on one or more of the following legal bases, depending on the specific purpose:
zongbet does not sell your personal data. We share your personal data only in the following circumstances and only to the extent necessary for each purpose:
All third parties with whom zongbet shares personal data are required, by contract, to maintain appropriate technical and organisational security measures and to process personal data only for the specified purpose.
zongbet operates under an international gaming licence and, as a result, your personal data may be stored or processed in countries outside Pakistan. Where personal data is transferred internationally, zongbet implements appropriate safeguards to ensure that the data receives a level of protection consistent with the standards described in this policy.
Safeguards used by zongbet for international transfers include contractual clauses that bind recipient organisations to data protection obligations equivalent to those observed by zongbet, as well as the selection of infrastructure and service providers that maintain internationally recognised security certifications such as ISO 27001.
By registering an account with zongbet and accepting these terms, you acknowledge and consent to the transfer of your personal data outside of Pakistan where necessary for the provision of the zongbet service. You may withdraw this consent by closing your account, though this will necessarily result in zongbet being unable to continue providing services to you.
zongbet retains your personal data for the minimum period necessary to fulfil the purposes for which it was collected, having regard to the following retention standards:
Upon expiry of the relevant retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
zongbet maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no method of electronic data transmission or storage is entirely secure. Players are encouraged to use strong, unique passwords for their zongbet account and to enable two-factor authentication to reduce the risk of unauthorised access.
zongbet uses cookies and similar tracking technologies on the Platform to ensure its correct operation, to enhance your player experience, and to support security and fraud prevention functions. The following categories of cookies are used:
On your first visit to the Platform, you will be presented with a cookie consent notice. You may manage your cookie preferences at any time through your account settings or your browser's cookie management tools. Disabling strictly necessary cookies will affect the usability of the Platform.
zongbet does not use third-party advertising cookies or behavioural targeting cookies that track your activity across unrelated websites.
The zongbet Platform is strictly intended for adults aged 21 years and above. zongbet does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process, and players who cannot demonstrate that they meet the minimum age requirement will have their accounts suspended and any deposits returned.
If zongbet becomes aware that personal data has been collected from a person under the age of 21 without the knowledge or consent of a parent or legal guardian, zongbet will take immediate steps to delete that data and close the associated account.
Parents and guardians who believe that a minor in their care may have registered an account with zongbet should contact our support team immediately via live chat or email at [email protected]. Such reports are treated with the highest priority by our player protection team.
zongbet also supports the use of parental control software to prevent minors from accessing online gambling platforms. Players are encouraged to take appropriate steps to restrict minor access to devices on which zongbet is used.
Subject to applicable law and zongbet's legal obligations, you hold the following rights in respect of your personal data held by zongbet. To exercise any of these rights, please contact our support team using the details in Section 16.
You have the right to request a copy of the personal data that zongbet holds about you, along with information about how it is being used. zongbet will respond to verified access requests within 30 days.
If you believe that personal data zongbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections may require supporting documentation for verification purposes.
In certain circumstances, you may request that zongbet delete your personal data. This right is subject to limitations where zongbet is required to retain data under gaming or AML regulation, which takes precedence over erasure requests during the mandatory retention period.
You may request that zongbet restrict the processing of your personal data in specified circumstances — for example, while an accuracy dispute is being investigated or while you await the outcome of an objection to processing.
Where processing is based on your consent or on a contract, you may request that zongbet provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
You have the right to object to processing of your personal data that is based on zongbet's legitimate interests. zongbet will honour such objections unless it can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on your consent — including for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect data retained on a different legal basis.
With your explicit consent, zongbet may send you marketing communications about promotions, bonuses, new games, sports betting offers, and other zongbet services via email, SMS to your registered Pakistani mobile number, or push notification where you have enabled this through the Platform.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will be processed within five (5) business days. Please note that even after withdrawing marketing consent, zongbet will continue to send you transactional and service communications relating to your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your account and are not subject to marketing opt-out.
zongbet does not engage in unsolicited marketing to non-registered individuals and does not purchase marketing contact lists from third parties.
The zongbet Platform may contain references to payment services (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa, Mastercard) and game content providers whose own privacy policies and data handling practices are separate from and independent of this Privacy Policy.
When you initiate a deposit via JazzCash or EasyPaisa, for example, you will interact with those providers' own platforms, which are governed by their respective privacy notices. zongbet is not responsible for the data practices of third-party payment providers, game studios, or any other independent service to which you are directed in connection with using the Platform.
zongbet recommends that you review the privacy policies of any third-party services you use in connection with your zongbet account to understand how those services handle your personal data.
zongbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business operations, or our data processing practices. When material changes are made to this policy, zongbet will provide advance notice to registered players via email and/or an on-Platform notification at least seven (7) days before the changes take effect, except where immediate amendment is required by law.
The effective date displayed at the top of this document will be updated to reflect the date of the most recent revision. The current version of this Privacy Policy is always available at zongbet.net/privacy-policy. Your continued use of the Platform following the stated effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
If you do not agree to a revised Privacy Policy, you should cease using the Platform and may close your account in accordance with the account closure procedure described in the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about the way in which zongbet has handled your personal data, please contact our support team through the following channels:
If you are not satisfied with zongbet's response to a privacy complaint, you may have the right to escalate the matter to the data protection supervisory authority relevant to zongbet's operating jurisdiction, or to seek independent dispute resolution through the dispute resolution mechanism specified in our Terms & Conditions.
Millions of Pakistani players trust zongbet with their personal data every day. Register today and experience cricket betting, PSL markets, and live casino — all backed by bank-grade security and 24/7 support.