These Terms and Conditions constitute a legally binding agreement between you and zongbet governing all use of the zongbet platform, including sports betting, casino games, account registration, deposits, withdrawals, and all promotional offers. Please read them carefully before registering or placing any bets.
The sections below are a plain-English summary of the most important aspects of your agreement with zongbet. The full legal text follows in the detailed clauses beneath.
You must be 21 years of age or older to register and use the zongbet platform. Providing false age information during registration is a material breach of these terms and will result in immediate account closure and forfeiture of all balances.
Each individual is permitted to hold one zongbet account only. Duplicate accounts identified by shared CNIC, mobile number, device, IP address, or payment method are prohibited and will be suspended pending investigation without advance notice.
All bonuses offered by zongbet are subject to wagering requirements stated at the time of the offer. Bonus funds and any winnings derived from them cannot be withdrawn until the stated playthrough conditions have been fully satisfied.
All transactions on zongbet are conducted in Pakistani Rupees (PKR). Deposits and withdrawals are processed via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa, and Mastercard. Minimum and maximum transaction limits apply per method.
Any attempt to defraud zongbet — including use of software bots, exploitation of system errors, arbitrage abuse, or collusion — will result in the immediate suspension of the account involved and forfeiture of all funds held within it pending review.
zongbet provides deposit limits, session timers, cooling-off periods, and self-exclusion tools to every registered player. Activating self-exclusion is binding for the stated period and cannot be reversed early. Players must be 21 or older to hold an account.
These Terms and Conditions ("Terms") govern the use of the zongbet platform, accessible at zongbet.net and any associated mobile-optimised versions thereof (collectively, the "Platform"). The Platform is operated by zongbet ("we", "us", "our", or "zongbet") under international gaming licence standards.
These Terms apply to all visitors, registered users, and bettors who access or use any feature of the zongbet Platform, including but not limited to sports betting markets, live casino games, slot games, promotional offers, and payment services.
By accessing the Platform or completing the account registration process, you enter into a legally binding agreement with zongbet on the terms set out herein. These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated into these Terms by reference.
If at any time you do not accept or wish to be bound by any part of these Terms, you are required to cease all use of the Platform immediately and, if applicable, close your zongbet account.
To register for and maintain an account on the zongbet Platform, you must satisfy all of the following eligibility requirements at all times:
zongbet reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof within a reasonable period specified by zongbet will result in account suspension pending resolution.
To access the full range of services on the zongbet Platform, you are required to register a personal account. The following conditions apply to all registered accounts:
zongbet reserves the right to decline any registration application without being required to state the reason for such refusal.
zongbet operates under international gaming licence standards that require identity verification procedures commonly referred to as Know Your Customer ("KYC"). The purpose of KYC is to prevent underage gambling, money laundering, fraud, and the financing of prohibited activities.
You may be required to submit one or more of the following documents at any stage of your relationship with zongbet:
zongbet may withhold withdrawal processing until KYC verification is satisfactorily completed. Providing fraudulent, altered, or third-party documents in connection with KYC constitutes a serious breach of these Terms and will be reported to relevant authorities where legally required.
All identity documents submitted to zongbet are processed and stored in accordance with our Privacy Policy.
The following terms govern all financial transactions conducted through the zongbet Platform:
zongbet does not charge platform-side fees on standard deposits or withdrawals. However, your payment service provider (e.g., your bank or mobile money operator) may apply their own transaction charges, over which zongbet has no control.
The following general rules apply to all sports and events betting conducted on the zongbet Platform. Sport-specific rules are published separately within the relevant section of the Platform and apply in addition to these general terms.
The following terms apply to all casino products available on the zongbet Platform, including live dealer games, slot games, table games, and game show titles:
zongbet offers a range of promotional bonuses to eligible registered players. The following general terms apply to all bonuses unless a specific promotion's terms state otherwise:
The following activities are strictly prohibited on the zongbet Platform and constitute a material breach of these Terms:
Where zongbet identifies or reasonably suspects any of the above conduct, it reserves the right to suspend the account immediately, withhold all balances pending investigation, and report the matter to relevant law enforcement or regulatory authorities as legally required.
The collection, processing, and storage of personal data submitted to zongbet in connection with account registration and Platform use is governed by zongbet's Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy.
In summary, zongbet collects personal data — including your name, CNIC details, mobile number, email address, and payment information — for the purpose of operating your account, fulfilling KYC obligations, preventing fraud and money laundering, and providing customer support. zongbet does not sell your personal data to third-party marketers.
You consent to zongbet retaining your account data for such period as is required by applicable anti-money laundering and gaming regulation, which may extend beyond the closure of your account.
zongbet is committed to promoting responsible gaming practices. The following provisions form part of the contractual terms between you and zongbet:
For detailed information on all responsible gaming tools, self-assessment resources, and support organisations available to Pakistani players, please refer to our dedicated Responsible Gaming page.
zongbet may suspend, restrict, or terminate your account at any time and without prior notice if:
You may close your account voluntarily at any time by contacting zongbet support via live chat. Upon voluntary closure, any verified real-money balance remaining in your account will be returned to you via your registered payment method, subject to the completion of any applicable KYC requirements and provided no open investigation is pending.
In the event of account termination for breach of these Terms, zongbet reserves the right to withhold account balances where they are reasonably believed to be connected to the prohibited conduct.
To the fullest extent permitted by applicable law, zongbet's total cumulative liability to you in connection with any claim arising out of or relating to these Terms, the Platform, or any services provided thereunder shall not exceed the total amount of deposits made by you into your zongbet account during the twelve-month period immediately preceding the date of the relevant claim.
zongbet shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of opportunity, or loss of data, arising out of your use of or inability to use the Platform, regardless of whether zongbet has been advised of the possibility of such damages.
zongbet does not guarantee uninterrupted or error-free operation of the Platform. Scheduled and emergency maintenance periods, third-party network failures, and events of force majeure may cause temporary unavailability of the Platform, for which zongbet accepts no liability beyond the return of stakes on bets confirmed during verified technical failures.
Nothing in these Terms excludes or limits zongbet's liability for fraud, death, or personal injury caused by its negligence, or any other liability that cannot lawfully be excluded.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with international gaming regulatory standards applicable to the jurisdiction under which zongbet holds its operating licence.
In the event of a dispute between you and zongbet, you are encouraged to contact zongbet's customer support team in the first instance. zongbet will endeavour to resolve any complaint within 14 days of receipt. If a dispute cannot be resolved informally, zongbet will provide details of the relevant dispute resolution process applicable under its operating licence at that time.
You agree that any legal proceedings brought against zongbet in connection with these Terms will be conducted in the English language and will be subject to the jurisdiction of the courts of the territory in which zongbet's operating licence is registered.
zongbet reserves the right to amend, update, or replace these Terms at any time. When material changes are made, zongbet will provide notice to registered players via email, on-Platform notification, or both, at least seven (7) days prior to the amended Terms taking effect, except where immediate change is required by law or regulation.
Your continued use of the zongbet Platform following the stated effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account as described in Section 12.
The current version of these Terms is always accessible at zongbet.net/terms-conditions. The effective date displayed at the top of this document indicates the date of the most recent revision.
If you have any questions about these Terms, wish to make a complaint, or need to contact zongbet in connection with your account, you may reach our support team through the following channels:
All formal complaints submitted to zongbet will be acknowledged within 48 hours of receipt and investigated in good faith. zongbet's complaints process is designed to be accessible to all Pakistani players, including Urdu-speaking players who may submit complaints in Urdu.
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